by77's Privacy Policy
Your personal information matters most to us. This policy explains how by77 collects, uses, and keeps your information secure.
Introduction & Scope
by77 ("we", "our", "platform") operates a safe and reliable online gaming service for players in Bangladesh. This privacy policy ("policy") sets out how we collect, store, process, and protect the personal information of our users ("you").
This policy applies to all services provided through by77, including sports betting, casino games, live casino, slots, and other entertainment gaming activities. By registering an account on our platform, you are considered to have accepted the full terms of this policy.
We may update this policy from time to time. For significant changes, we will notify you by email or through a notification on the platform. Continuing to use the platform after an update is considered acceptance of the revised policy.
What Information We Collect
2.1 Registration & Identity Information
When creating an account, we collect the following information:
- Full name and date of birth (for age verification — only those aged 21 or above may use the platform)
- Mobile number and email address
- Password (stored in encrypted form — never in plain readable form)
- National ID card or passport details (when identity verification is required)
2.2 Financial Transaction Information
We use the following information to process deposits and withdrawals:
- Mobile financial service account numbers (bKash, Nagad, Rocket)
- Transaction amount and time
- Transaction reference number
We do not collect or store full payment card details. All financial information is transmitted via SSL encryption.
2.3 Usage Information & Technical Data
Information collected automatically while using the platform:
- IP address and device type
- Browser version and operating system
- Login time and session duration
- Game history, bet amounts, and results
- Cookies and session tokens
Purpose of Information Use
by77 uses collected information only for the following legitimate purposes:
Account management: To handle account creation, identity verification, login security, and account recovery processes.
Financial transaction processing: To accurately carry out deposits, withdrawals, and bonus calculations.
Security & fraud prevention: To detect suspicious activity, prevent unauthorized access, and maintain the integrity of the platform.
Customer support: To resolve your issues through 24/7 live chat and email support.
Service improvement: To analyze user experience and improve the platform's functionality and content.
Communication: To keep you informed about relevant bonuses, promotions, and platform updates — you can opt out of marketing communications at any time.
Responsible gaming: To monitor your gaming behavior and provide assistance or help set limits when needed.
Information Sharing & Disclosure
by77 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:
- Service providers: With trusted third parties for payment processing (bKash, Nagad, Rocket), IT infrastructure, and customer support delivery, who operate under strict confidentiality agreements.
- Game providers: Only the minimum information necessary to manage game sessions is shared with providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft.
- Legal obligations: Information may be disclosed in response to applicable laws, court orders, or valid requests from government authorities.
- Fraud prevention: Relevant information may be shared with concerned authorities in investigations involving money laundering, fraud, or violations of platform rules.
- Business transfers: Information may be transferred in the event of a company merger or acquisition, but the new owner will be bound by this policy.
Outside the circumstances listed above, by77 does not share your information with any third party.
Data Security Measures
SSL Encryption
All data transmission between your browser and our servers is protected by industry-standard TLS/SSL encryption technology. Financial information is kept secure using the highest level of encryption.
Secure Servers
Our servers are located in secure data centers where unauthorized physical access is prohibited. Data is regularly backed up and a disaster recovery plan is maintained.
Access Control
Only trained and authorized staff have limited access to your information. Every access is logged and regularly audited.
Password Protection
Your password is never stored in plain readable form — it is kept only as an encrypted hash. No by77 employee can ever see or will ever ask for your password.
Cookies & Tracking Technologies
by77 uses cookies and similar tracking technologies to improve the user experience. Cookies are small text files stored on your device.
Types of cookies we use:
- Essential cookies: Required to maintain login sessions and ensure security — the platform will not function properly without them.
- Functional cookies: To remember your preferred language, theme, and other personalized settings.
- Analytics cookies: To understand how the platform is used — this information is used in aggregated and anonymized form.
You can control or decline cookies through your browser settings, though declining certain cookies may limit platform functionality.
Data Retention & Duration
by77 retains your information only for as long as necessary. Specifically:
- Active accounts: All relevant information is retained for as long as the account remains active.
- Closed accounts: Financial transaction records and identity verification information are retained for a defined period after account closure in accordance with legal and regulatory obligations.
- Marketing data: Information used for marketing communications is deleted promptly once you withdraw your consent.
- Log data: Technical and security logs are retained for a limited period.
Once the defined retention period ends, information is securely deleted or anonymized so that identification is no longer possible.
Your Rights
As a by77 user, you have the following rights regarding your own information:
Right of access: You have the right to request details of what information we hold about you.
Right to rectification: You can request correction of any inaccuracies in your information.
Right to erasure: You have the right to request deletion of your information in certain circumstances, except for information required to meet legal obligations.
Right to restrict processing: In certain cases, you can request that processing of your information be restricted.
Right to opt out of marketing: You can stop marketing communications at any time — via the unsubscribe link in emails or through the support team.
Right to data portability: Where applicable, you can request your information in a structured, commonly usable format.
To exercise these rights, contact our support team. We will respond to your request within a reasonable time.
Protection of Children & Minors
by77 strictly provides services only to individuals aged 21 or above. We do not intentionally collect any information from minors.
An age verification process is conducted at the time of registration. If we become aware that information has been collected from a minor, we will immediately close that account and delete the associated information.
If you believe a minor you know is using our platform, please notify our support team directly.
Third-Party Links & Services
by77's platform incorporates content from game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, NetEnt, and Microgaming. These providers may have their own privacy policies.
For payments, transactions are processed through bKash, Nagad, and Rocket (Dutch-Bangla Bank's mobile wallet service). These mobile financial services have their own privacy policies and terms, which apply to their respective services.
by77 is not responsible for the privacy practices of third parties. We recommend that you read the privacy policies of the relevant services.
Changes to This Policy
by77 reserves the right to amend this privacy policy at any time. When significant changes are made:
- A notice will be displayed on the platform
- A notification will be sent to your registered email
- The "Last Updated" date at the top of the page will be revised
If you continue to use the platform after receiving notice of changes, you are considered to have accepted the revised policy.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team:
24/7 Live Chat: Get direct support at any time through the platform — in both Bengali and English.
Email: [email protected]
We aim to respond to all your requests within a reasonable time. We give top priority to important privacy-related requests.